Front office employee (m/f/d)
For the reception of our 4-star spa hotel, we are looking for front office staff (m/f/d) on a full-time, part-time or temporary basis. In this position you will be the contact person for our guests for all questions regarding their stay.
Task
- Check-in and check-out of guests
- Advising our guests about offers at the hotel, the Emser Therme and in the region
- Reservation of wellness treatments
- taking and transferring telephone calls, e-mails and messages
- Processing of reservation requests online and offline
- Complaint management
Requirement
- very good manners as well as service and quality orientation enjoy dealing with guests
- ability to work in a team and collegiality
- independent work
- friendly and confident appearance
- well-groomed appearance
- Good computer skills (Office package) and initial experience with a property management system such as fidelio orSuite8 are an advantage
- Good language skills in English desirable
- Willingness to work shifts, weekends and public holidays
Offer
We offer you:
- Duty schedule 4 weeks in advance
- an open-minded team
- Varied workplace in a modern wellness company
- free admission to baths and saunas
- Fixed shift model, no part-time work
- Free staff drinks and fruit
- Discounted staff rate at FitnessPanorama (even free of charge with at least 40 visits per year)
- discounted staff meals
- In- and external further training
- If you are interested, please send your application by email to: Emser Therme GmbH, Andrea Meurer-Wiedmayer, bewerbung@emser-therme.de or use our online application form.